{"id":34964,"date":"2026-05-01T11:31:43","date_gmt":"2026-05-01T17:31:43","guid":{"rendered":"https:\/\/www.iccu.com\/?page_id=34964"},"modified":"2026-05-01T16:55:30","modified_gmt":"2026-05-01T22:55:30","slug":"help","status":"publish","type":"page","link":"https:\/\/www.iccu.com\/es\/services\/online-banking\/help\/","title":{"rendered":"Ayuda y preguntas frecuentes de eBranch"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull mesh has-background\" id=\"info\" style=\"background-color:#f7f7f6\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading alignwide has-text-align-center\" id=\"complete-plan\">Temas populares de ayuda de eBranch<\/h2>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-benefits has-green-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<a class=\"benefits-card\" href=\"https:\/\/www.iccu.com\/es\/services\/online-banking\/registration\/\">\n<i class=\"fa-sharp fa-solid fa-mobile-notch\" style=\"color: white; font-size: 2rem;padding:1rem;\"><\/i>\n<h3>Primeros pasos con eBranch<\/h3>\n<p class=\"description\">Inscr\u00edbete en eBranch, accede a tus cuentas y config\u00faralas desde tu m\u00f3vil o tu ordenador.<\/p>\n<\/a>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-benefits has-green-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<a class=\"benefits-card\" href=\"https:\/\/www.iccu.com\/es\/services\/online-banking\/help\/passwords-login-security\/\">\n<i class=\"fa-solid fa-user-check\" style=\"color: white; font-size: 2rem;padding:1rem;\"><\/i>  \n<h3>Contrase\u00f1as, inicio de sesi\u00f3n y seguridad<\/h3>\n<p class=\"description\">Obt\u00e9n ayuda para restablecer contrase\u00f1as, verificar el inicio de sesi\u00f3n, MFA y preguntas comunes de acceso.<\/p>\n<\/a>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-benefits has-green-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<a class=\"benefits-card\" href=\"https:\/\/www.iccu.com\/es\/services\/online-banking\/help\/locked-out\/\">\n<i class=\"fa-solid fa-user-unlock\" style=\"color: white; font-size: 2rem;padding:1rem;\"><\/i> \n<h3>\u00bfTe has quedado fuera de eBranch?<\/h3>\n<p class=\"description\">Encuentra los pasos siguientes m\u00e1s r\u00e1pidos para los bloqueos, los problemas de inicio de sesi\u00f3n y la ayuda para volver a registrarse.<\/p>\n<\/a>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-benefits has-green-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<a class=\"benefits-card\" href=\"https:\/\/www.iccu.com\/es\/services\/card-control\/\">\n<i class=\"fa-solid fa-comment-exclamation\" style=\"color: white; font-size: 2rem;padding:1rem;\"><\/i>\n<h3>Gestionar tarjetas y alertas<\/h3>\n<p class=\"description\">Gestiona tarjetas, establece avisos de viaje, actualiza controles y mantente informado con alertas.<\/p>\n<\/a>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-benefits has-green-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<a class=\"benefits-card\" href=\"https:\/\/www.iccu.com\/es\/services\/online-banking\/help\/account-settings\/\">\n<i class=\"fa-sharp fa-solid fa-laptop-mobile\" style=\"color: white; font-size: 2rem;padding:1rem;\"><\/i>\n<h3>Perfil y configuraci\u00f3n de la cuenta<\/h3>\n<p class=\"description\">Actualiza la informaci\u00f3n de contacto, gestiona la visibilidad de la cuenta y mucho m\u00e1s.<\/p>\n<\/a>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-benefits has-green-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<a class=\"benefits-card\" href=\"https:\/\/www.iccu.com\/es\/services\/payments\/\">\n<i class=\"fa-solid fa-money-check-dollar-pen\" style=\"color: white; font-size: 2rem;padding:1rem;\"><\/i> \n<h3>Pagos de pr\u00e9stamos y ayuda para los pagos<\/h3>\n<p class=\"description\">Realiza pagos de pr\u00e9stamos, establece pagos recurrentes y explora las opciones de pago en eBranch.<\/p>\n<\/a>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group alignfull task has-light-gray-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-left has-black-color has-text-color\" id=\"h-browse-ebranch-help-by-task\">Examinar la Ayuda de eBranch por tarea<\/h2>\n\n\n\n<p>Encuentra el tema de ayuda de eBranch adecuado en funci\u00f3n de lo que intentes hacer, ya sea iniciar sesi\u00f3n, mover dinero o gestionar la configuraci\u00f3n de la cuenta.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<h3 class=\"wp-block-heading alignwide is-style-wide\" id=\"h-get-started\">Para Empezar<\/h3>\n\n\n\n<p>\u00bfEres nuevo en eBranch? Empieza aqu\u00ed para inscribirte, iniciar sesi\u00f3n y empezar a utilizar las herramientas de banca m\u00f3vil y online de ICCU. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.iccu.com\/es\/services\/online-banking\/registration\/\">Empieza con eBranch Banca M\u00f3vil y Online<\/a> &#8211; Inscr\u00edbete en eBranch, configura el acceso y empieza desde el m\u00f3vil o el escritorio.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.iccu.com\/es\/services\/online-banking\/\">eBranch Banca M\u00f3vil y Online<\/a> &#8211; Aprende qu\u00e9 es eBranch y qu\u00e9 puedes hacer con \u00e9l.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.iccu.com\/es\/services\/online-banking\/download\/\">Descarga la aplicaci\u00f3n de ICCU<\/a> &#8211; Consigue la aplicaci\u00f3n de Banca M\u00f3vil de ICCU para tu tel\u00e9fono o tableta.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<h3 class=\"wp-block-heading alignwide is-style-wide\" id=\"h-account-access-amp-security\">Acceso a la cuenta y seguridad<\/h3>\n\n\n\n<p>Obt\u00e9n ayuda con contrase\u00f1as, verificaci\u00f3n de inicio de sesi\u00f3n, bloqueos, MFA y otras preguntas de acceso habituales.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.iccu.com\/es\/services\/online-banking\/help\/passwords-login-security\/\">Contrase\u00f1as, inicio de sesi\u00f3n y seguridad de eBranch<\/a> &#8211; Obt\u00e9n ayuda para restablecer contrase\u00f1as, MFA, verificaci\u00f3n de inicio de sesi\u00f3n y otras preguntas de acceso.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.iccu.com\/es\/services\/online-banking\/help\/locked-out\/\">\u00bfTe has quedado fuera de eBranch? C\u00f3mo volver a entrar <\/a>  &#8211; Encuentra los pasos siguientes m\u00e1s r\u00e1pidos para los bloqueos, los problemas de inicio de sesi\u00f3n y la ayuda para volver a registrarse.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.iccu.com\/es\/services\/online-banking\/help\/account-settings\/\">Gestionar la configuraci\u00f3n de la cuenta eBranch<\/a>: actualiza la informaci\u00f3n de contacto, gestiona la visibilidad de la cuenta, cambia la configuraci\u00f3n de idioma y mucho m\u00e1s.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<h3 class=\"wp-block-heading alignwide is-style-wide\" id=\"h-move-money-amp-make-payments\">Mover dinero y hacer pagos<\/h3>\n\n\n\n<p>Utiliza eBranch para transferir fondos, pagar facturas, pagar pr\u00e9stamos y gestionar opciones de pago.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.iccu.com\/es\/services\/money-transfers\/\">Transferencias de dinero<\/a> &#8211; Transfiere dinero entre cuentas, instituciones y personas.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.iccu.com\/es\/services\/online-bill-pay\/\">Pago de facturas por m\u00f3vil y en l\u00ednea<\/a> &#8211; Paga facturas en l\u00ednea a trav\u00e9s del servicio de Pago de facturas de eBranch.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.iccu.com\/es\/services\/payments\/\">Hacer un pago<\/a> &#8211; Explora las opciones de pago de pr\u00e9stamos en eBranch, por tel\u00e9fono o desde otra instituci\u00f3n.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.iccu.com\/es\/services\/skip-a-pay\/\">Skip-A-Pay<\/a> &#8211; Comprueba si re\u00fanes los requisitos y aprende c\u00f3mo omitir un pago en los pr\u00e9stamos y tarjetas de cr\u00e9dito elegibles.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<h3 class=\"wp-block-heading alignwide is-style-wide\" id=\"h-manage-cards-documents-amp-tax-forms\">Gestionar tarjetas, documentos y formularios fiscales<\/h3>\n\n\n\n<p>Encuentra ayuda para tarjetas, avisos de viaje, extractos, formularios fiscales y otras herramientas de banca digital.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.iccu.com\/es\/services\/card-control\/\">CardControl<\/a> &#8211; Gestiona tarjetas, avisos de viaje, alertas, l\u00edmites y otros ajustes de la tarjeta en eBranch.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.iccu.com\/es\/services\/statements\/\">Extractos<\/a> &#8211; Inf\u00f3rmate sobre los extractos electr\u00f3nicos, los tipos de extractos y c\u00f3mo se entregan los extractos.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.iccu.com\/es\/services\/tax-forms\/\">Formularios fiscales<\/a> &#8211; Averigua qu\u00e9 formularios fiscales pueden emitirse y c\u00f3mo acceder a ellos en eBranch.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group alignfull has-transparent-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-black-color has-text-color\" id=\"h-need-more-help\">\u00bfNecesitas m\u00e1s ayuda?<\/h2>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Hay m\u00e1s asistencia disponible si la necesitas. Llama al <a href=\"http:\/\/1-800-456-5067\">1-800-456-5067<\/a>, chatea con un agente de servicio en directo a trav\u00e9s de VideoChat, o visita una sucursal. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.iccu.com\/es\/contact\/video-chat\/\">Iniciar Videochat<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.iccu.com\/es\/contact\/\">Contacta con ICCU<\/a><\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-more-resources\">M\u00e1s recursos<\/h3>\n\n\n\n<div class=\"wp-block-buttons quote-links is-vertical is-layout-flex wp-container-core-buttons-is-layout-8cf370e7 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-text\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.iccu.com\/es\/services\/online-banking\/\">Banca m\u00f3vil y en l\u00ednea eBranch<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-text\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.iccu.com\/es\/services\/online-banking\/download\/\">Descarga la App ICCU<\/a><\/div>\n<\/div>\n\n\n\n<div id=\"block_56bbf5634973c97644c9f455202c6f5c\" class=\"js-button-group is-vertical justify-left \">\n  \n\n<button id=\"block_5164829b504150da07c6f184cf8b28c2\" class=\"js-button is-style-text\" onclick=oao.open('%\/ebranch')>Entrar en eBranch<\/button>\n\n\n\n<\/div>\n\n\n\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"990\" height=\"775\" src=\"https:\/\/www.iccu.com\/wp-content\/uploads\/2026\/04\/eBranch_help_more.webp\" alt=\"Persona sentada en el suelo montando muebles mientras utiliza un smartphone, que representa el soporte de eBranch y las herramientas de autoservicio digital\" class=\"wp-image-34917\" style=\"width:410px\" srcset=\"https:\/\/www.iccu.com\/wp-content\/uploads\/2026\/04\/eBranch_help_more.webp 990w, https:\/\/www.iccu.com\/wp-content\/uploads\/2026\/04\/eBranch_help_more-600x470.webp 600w, https:\/\/www.iccu.com\/wp-content\/uploads\/2026\/04\/eBranch_help_more-768x601.webp 768w\" sizes=\"auto, (max-width: 990px) 100vw, 990px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div><\/div>\n\n<style>.is-benefits {\n    transition: transform 0.2s, box-shadow 0.2s;\n}\n.entry-content .wp-block-group p, .entry-content>p {\n    padding: 0;\n}\nol, ul {\n    padding-left: 20px;\n}\n\n\n.task ul, .task li {\n    margin: 0 !important;\n}\n\n.benefits-card {\n    display: flex;\n    flex-direction: column;\n    padding: 25px;\n    align-items: center;\n    justify-content: center;\n    text-align: center;\n    text-decoration: none;\n}\n\n.is-benefits h3, .is-benefits p {\n    color: white !important;\n}\n\n.is-benefits h3 {\n    font-size: 1em;\n}\n\n.description {\n    font-size: .75em;\n}\n\n@media only screen and (max-width: 782px){\n    :where(.wp-block-columns.is-layout-flex) {\n        gap: 0;\n     }\n\n}\n@media only screen and (min-width: 1080px){\n    .is-benefits:hover {\n        transform: scale(1.05);\n        box-shadow: 0 4px 12px rgba(0, 0, 0, 0.2);\n    }\n}\n@media only screen and (min-width: 1080px){\n    .is-benefits:hover {\n        transform: scale(1.05);\n        box-shadow: 0 4px 12px rgba(0, 0, 0, 0.2);\n    }\n}\n\n.wp-block-group:after, .wp-block-group:before{\n  content:unset !important;\n}\n<\/style>\n","protected":false},"excerpt":{"rendered":"<p>Temas populares de ayuda de eBranch Primeros pasos con eBranch Inscr\u00edbete en eBranch, accede a tus cuentas y config\u00faralas desde [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":34920,"parent":18480,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"product-detail-page.php","meta":{"_acf_changed":false,"_searchwp_excluded":"","footnotes":""},"class_list":["post-34964","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Ayuda y preguntas frecuentes de eBranch - ICCU<\/title>\n<meta name=\"description\" content=\"Obt\u00e9n ayuda con eBranch Mobile &amp; Online Banking. 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