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We are happy to announce an updated online Bill Pay system! Some exciting changes include: a new look, intuitive navigation, the ability to pay bills from multiple accounts, and view cleared Bill Pay checks. These, and other enhancements, will make paying your bills online even easier.

 

Important Details:
   • Access Bill Pay the same, simple way you always have by clicking the Bill Payment link
     within eBranch.
   • The payees you previously had set up in Bill Pay have transferred to the new system, but
     please review them for accuracy.
   • Scheduled payments to be made from July 10 - July 14 were paid as normal.
   • Payments that were previously set up as eBills in Bill Pay will need to be set up again.
   • eBills in Bill Pay are noted by the following logo next to the payee and payment: .
   • Any eBill payments scheduled to be paid between July 7 and July 14 were not processed.
   • The timing of when funds are deducted from your account has changed. Please view this
     funds processing chart for details.
   • Please note when selecting a payment date: previously, the "Send On" date was the date
     the system would begin processing your payment. With the new system, you will select a
     "Payment Date" instead, which is the date the payment will be delivered to your payee.
   • For your convenience, our Payment Support Center is available Monday through Friday from
     5:30am - 12:00am (MST) at 866-696-3588.

 

Additional Details for Business Bill Pay Users:
   • For your convenience, a 12-month payment history is available in the new system.
   • Your previous Bill Payment categories did not convert with the new system. A new drag
     and drop payee categorization feature is available in the new system.

 

To make this transition smoother for you, please review the following information:
   Consumer Bill Pay
      • Pay A Bill Tutorial Video
      • Bill Pay Alerts Tutorial Video
      • Set Up An eBill Tutorial Video
      • Consumer Bill Pay FAQs

   Business Bill Pay
      • Business Bill Pay Overview Tutorial Video
      • Business Bill Pay FAQs
      • Business Bill Pay Guide

 

In addition, please view our Bill Pay demo sites to become familiar with the updates:
   • Consumer Bill Pay Demo
   • Business Bill Pay Demo