ICCU Innovates: Financial Services OnBase Innovation Award

Across the nation, on October 19, you could find stories of Idaho Central Credit Union winning Hyland’s 2017 Financial Services OnBase Innovation Award at the CommunityLIVE user conference in Las Vegas, Nevada. At Idaho Central, we continually strive to improve member services and utilize technology to achieve better results.

OnBase is a software program that standardizes workflow processes to improve speed and accuracy, which consequently improves member experiences. At Idaho Central, our innovative team members have designed and built over 100 different OnBase workflows, which are actively used, and our team members continue to build more workflows to improve member services.

In order to win this award, there were a couple of phases. In the first phase, an Idaho Central team member submitted a proposal of how Idaho Central uses OnBase innovatively. Of all the submissions, the best three financial services submissions were selected. Each worked with a partner at Hyland to create a presentation of the proposal, and the proposals were anonymously presented by a third party so no favoritism would be shown. In a peer group of other professionals who also utilize OnBase, Idaho Central’s innovative solution was voted first place.

At Idaho Central, we are proud of our team members who constantly work to improve our systems and services.