eBranch Help & FAQs

Browse eBranch Help by Task

Find the right eBranch help topic based on what you’re trying to do, whether that’s signing in, moving money, or managing account settings.

Get Started

New to eBranch? Start here to enroll, sign in, and begin using ICCU’s mobile and online banking tools.

• Get Started with eBranch Mobile & Online Banking — Enroll in eBranch, set up access, and get started on mobile or desktop.
• eBranch Mobile & Online Banking — Learn what eBranch is and what you can do with it.
• Download the ICCU App — Get the ICCU Mobile Banking app for your phone or tablet.

Account Access & Security

Get help with passwords, login verification, lockouts, MFA, and other common access questions.

• eBranch Passwords, Login & Security — Get help with password resets, MFA, login verification, and other access questions.
• Locked Out of eBranch? Here’s How to Get Back In — Find the fastest next steps for lockouts, login issues, and re-registration help.
• Manage eBranch Account Settings — Update contact information, manage account visibility, change language settings, and more.

Move Money & Make Payments

Use eBranch to transfer funds, pay bills, make loan payments, and manage payment options.

• Money Transfers — Transfer money between accounts, institutions, and people.
• Mobile & Online Bill Pay — Pay bills online through eBranch’s Bill Pay service.
• Make a Payment — Explore loan payment options in eBranch, by phone, or from another institution.
• Skip-A-Pay — Check eligibility and learn how to skip a payment on eligible loans and credit cards.

Manage Cards, Documents & Tax Forms

Find help for cards, travel notices, statements, tax forms, and other digital banking tools.

• CardControl — Manage cards, travel notices, alerts, limits, and other card settings in eBranch.
• Statements — Learn about eStatements, statement types, and how statements are delivered.
• Tax Forms — Find out which tax forms may be issued and how to access them in eBranch.