Reset Your Password
If you can’t remember your password, the fastest first step is to use the password reset option from the eBranch login page.
- Start from the Login screen
- Select “Forgot Username or Password?”
- On the mobile app, you may need to select “Forgot Password”
- Agree to disclosures
- Select “Reset my Password”
- Verify your identity
- Choose a reset method
- Enter the verification code
- Create a new password
Once your new password is set, try logging in again. Password reset is the best first step for most login issues.
Password Requirements
New eBranch passwords must meet ICCU’s security requirements:
- must be at least eight characters
- include at least one lowercase letter
- include at least one uppercase letter
- include at least one number
- you cannot reuse your last 12 passwords
If your new password isn’t accepted, double-check that it meets these requirements and does not reuse a recently used password.
Set Up Multi-Factor Authentication (MFA)
Multi-factor authentication adds an extra layer of protection to your eBranch login. Once it’s turned on, you may be asked to enter a verification code when signing in from a new device or completing certain actions.
To set it up, sign in to eBranch and go to Settings > Security. Under Two-Factor Authentication, choose SMS and follow the prompts to finish setup.
If you want to use an authenticator app, examples include Google Authenticator, Authy, or Duo. Install the app first, then in eBranch desktop go to Settings > Security > Two Factor Authentication and select Enroll. Scan the QR code or enter the manual code in the app, then enter the code generated by the app to complete setup.
Why MFA Matters
Multi-factor authentication helps protect your eBranch login by requiring an extra verification step in addition to your password. That extra step can help protect your account even if someone else gets your password. It’s one of the simplest ways to add more security to online banking and other digital accounts.
For more ways to protect personal and financial information online, visit How to Stay Secure in ICCU’s Security Center. You may also want to set up Account Alerts in eBranch to stay informed about balances, transactions, and other account activity.
Having Trouble with Login Verification?
Some login issues may be caused by verification problems rather than a password problem. If the verification step is not loading or completing, try refreshing the page, checking your internet connection, and disabling any ad blockers on your browser or device.
If the verification screen expires, refresh the page or force close the mobile app and start again. If the issue continues, try using the ICCU Mobile App if you were on desktop, or the desktop site if you were using the app.
Common verification messages may include:
- “Verification is taking longer than expected”
- “An error has occurred. Reference Code: 300030”
- “Failure! Having Trouble?”
- “Expired”
If you still can’t get past verification, contact ICCU for help.
Locked Out of eBranch?
Some access problems go beyond a password reset. If you think your profile may be locked, visit the Locked Out page for the fastest next steps to get back into your account.
Do You Need to Re-Register?
If you haven’t logged into eBranch for a long time, your profile may have been removed for security reasons. In some cases, members need to register again before access can be restored.
Re-registration may be required after 13 or more months of inactivity. If that applies, use the eBranch registration steps to set up access again.
Looking for More eBranch Help?
For help with other topics like getting started, moving money, managing cards, viewing statements, or updating account settings, visit eBranch Help & FAQs
Need Help Right Now?
When you need help fast, ICCU can help during operating hours by phone, VideoChat, and at a branch.