System Status & Security Updates
Last updated: April 21, 2026
Planned Maintenance
April 25-26, 2026
Scheduled maintenance to eBranch will begin Saturday, April 25, at 9:00 PM MT and continue through midday on Sunday, April 26. During this time, eBranch Mobile and Online Banking will be unavailable. Debit and credit card transactions will still process as normal.
Frequently Asked Questions
We routinely make updates to eBranch that will help with security and performance and allow us to introduce new features.
Please visit an ATM or contact us at (800) 456-5067 with any questions or requests.
Yes, debit and credit card transactions will still process as normal.
Yes, existing usernames and passwords will still work.
A message was displayed when trying to access eBranch in addition to communication via social media.
Via our standard process for updates of this nature, members were notified via an eBranch banner message and social media messaging.
Yes, scheduled payments and transfers will still be processed as normal.
Yes, previously hidden accounts may be unhidden after the update. You’ll need to hide accounts you don’t want to see on your dashboard again if they become visible after the update. See next question for instructions.
Desktop: Go to Tools & Services > Settings > Accounts. Click the Edit icon, check Hide, and select Save.
Mobile: Tap More > Tools & Services > Settings > Accounts. Choose the account, toggle Hide on/off and click Save.
Important Information
FRAUD ALERT: There has been an increase in scams where criminals have posed as representatives of trusted organizations, including ICCU. We are here to keep you safe and want to remind you of what you can do to protect yourself and your business.
How We Communicate During Incidents
Your time and peace of mind matter to us. If we ever experience an issue that could affect your banking, we will:
- Post updates on this page (our official status page)
- Share alerts on X (Twitter) and Facebook for quick reach
- Use a message banner at the top of ICCU.com for important information
- Send email notifications for extended or widespread disruptions
Learn more about staying safe and informed at our Security Center.
Fraud Awareness
In times of disruption, scammers may try to take advantage with fake calls, texts, or emails. Remember:
- ICCU will never ask for your password, one-time passcode, or full card/PIN by phone, text, or email.
- If you get a suspicious message, don’t click links—contact us directly using our official phone number or website.
For tips, examples, and steps to protect yourself, visit the Security Center.
Fraud Alert for Business
At ICCU, your security is our top priority. As online threats continue to evolve, we encourage all members to take extra precaution when managing your digital accounts and financial services. Recently, there has been an increase in scams where criminals have posed as representatives of trusted organizations, including ICCU. We are here to keep you safe and want to remind you of what you can do to protect yourself and your business.
Protect Your Accounts with Dual Control
When possible, use dual control or multi-person authentication for high-risk transactions, especially within business accounts. This added layer of verification helps prevent unauthorized access and keeps your financial information safe.
Verify Before You Interact
Always take a moment to verify the identity of anyone contacting you, whether they claim to be a vendor, service provider, or online support representative. Fraudsters often impersonate trusted organizations to obtain sensitive information.
Never Share Sensitive Information
For your security, do not provide the following details to anyone contacting you unexpectedly by phone, email, or text:
- ACH routing or transit numbers
- Business account numbers
- Multi Factor Authentication (MFA) codes
- Online banking usernames or passwords
ICCU will never ask you for an MFA code or your full account information through unsolicited communication. If you ever receive a suspicious message or call, please contact us directly using the phone number on our website or visit your nearest branch. Your vigilance plays a crucial role in keeping your accounts protected.
History of Notices (Archive)
| Date | Description | Status |
|---|---|---|
| 8/30/2025 | Scheduled maintenance to Personal and Business eBranch beginning Saturday, August 30, 2025, and expected to last 24-48 hours. During this time, eBranch Mobile and Online Banking will be unavailable. | Completed |
| 8/7/2025 | Due to a technical issue during a scheduled maintenance, banking services are currently unavailable. Member funds remain safe and secure. Our teams are working diligently to restore services. | Completed |