How We Communicate During Incidents 

Your time and peace of mind matter to us. If we ever experience an issue that could affect your banking, we will: 

• Post updates on this page (our official status page) 
• Share alerts on X (Twitter) and Facebook for quick reach
• Use a message banner at the top of ICCU.com for important information 
• Send email notifications for extended or widespread disruptions 

Learn more about staying safe and informed at our Security Center.

Fraud Awareness

In times of disruption, scammers may try to take advantage with fake calls, texts, or emails. Remember: 

• ICCU will never ask for your password, one-time passcode, or full card/PIN by phone, text, or email.
• If you get a suspicious message, don’t click links—contact us directly using our official phone number or website.

For tips, examples, and steps to protect yourself, visit the Security Center.

Fraud Alert for Business

At ICCU, your security is our top priority. As online threats continue to evolve, we encourage all members to take extra precaution when managing your digital accounts and financial services. Recently, there has been an increase in scams where criminals have posed as representatives of trusted organizations, including ICCU. We are here to keep you safe and want to remind you of what you can do to protect yourself and your business.

Protect Your Accounts with Dual Control

When possible, use dual control or multi-person authentication for high-risk transactions, especially within business accounts. This added layer of verification helps prevent unauthorized access and keeps your financial information safe.

Verify Before You Interact

Always take a moment to verify the identity of anyone contacting you, whether they claim to be a vendor, service provider, or online support representative. Fraudsters often impersonate trusted organizations to obtain sensitive information.

Never Share Sensitive Information

For your security, do not provide the following details to anyone contacting you unexpectedly by phone, email, or text:

• ACH routing or transit numbers
• Business account numbers
• Multi Factor Authentication (MFA) codes
• Online banking usernames or passwords

ICCU will never ask you for an MFA code or your full account information through unsolicited communication. If you ever receive a suspicious message or call, please contact us directly using the phone number on our website or visit your nearest branch. Your vigilance plays a crucial role in keeping your accounts protected.

History of Notices (Archive)

Date	Description	Status
5/5/2026	A technical issue caused a temporary outage of Personal and Business eBranch and the ICCU Mobile App. VideoChat, branch locations, and ATMs remained available. Service was restored after the issue was resolved.	Resolved
4/26/2026	Scheduled maintenance to Personal and Business eBranch began Saturday, April 25, 2026, at 9:00 PM MT and continued through midday on Sunday, April 26. During this time, eBranch Mobile and Online Banking were unavailable.	Completed
4/02/2026	Scheduled maintenance took place to support ongoing system reliability. The website hosting service may have experienced short interruption.	Completed
8/30/2025	Scheduled maintenance to Personal and Business eBranch beginning Saturday, August 30, 2025, and expected to last 24-48 hours. During this time, eBranch Mobile and Online Banking were unavailable.	Completed
8/7/2025	Due to a technical issue during a scheduled maintenance, banking services were unavailable. Member funds remained safe and secure.	Completed