Protecting Your Daily Balance
If your card is detected with potential fraud, you may receive an alert between 8:00am and 9:00pm (MT) via one or more of the following:
- A text message verifying authorization of transactions by replying YES or NO.
- An email from CardMemberSecurity@coop.org or Fraud.Detection@coop.org verifying authorization of transactions. You’ll be asked to click either “All Transaction(s) Authorized” or “One or More Transaction(s) NOT Authorized.”
- A phone call by an automated or card member security representative.
If you have any questions about an alert you received or what ICCU does to protect you and your debit/credit card from fraud, please contact us or visit our Security Center.