All Careers

Moving Up the Ranks at Idaho Central

May 3, 2022

Idaho Central has been named the Best Place to Work in Idaho… again! We are so proud to have been in the #1 spot seven times out of the last ten years. This is such a high honor, and we appreciate our team members who make our mission a success. As we expand, we are looking for new talent to come on board and see what all the hype is about! There are many things that make ICCU such a positive place to build a career, but one thing that makes us stand out from other employers is our desire to offer career advancement opportunities.

Career advancement is about more than just a title change or salary increase. While every career path is different, Idaho Central wants to ensure that our team members have ample opportunity to increase their knowledge, develop their skills, and find fulfillment in the job they do every day. There are many different types of positions available at Idaho Central, from the back-office underwriting staff to the member-facing teller positions to the friendly faces greeting you at events. We want to utilize our team members’ abilities and strengths in the best way possible.

We have many team members who have started in entry level positions and have grown to positions in leadership in a variety of departments. Jenny Nelson is currently a Business Analyst Manager in our Information Technology department. She will celebrate seventeen years this June and has held many different positions during her time at ICCU. She began working in our Member Contact Center when there were only five team members in that department! That team has now grown to 176 Member Contact Center Agents throughout the state.

Over the years, Jenny has been a loan officer, a consumer underwriter, a consumer products manager, a lending project manager, and in home equity processing. She has seen Idaho Central grow to over 500,000 members and almost $9 billion in assets. With this enormous growth, she has seen some major changes to the credit union. She attributes her ability to wear many different hats and adapt professionally to having an open mind. She became an expert in each position she held, which allowed her to progress when the right advancement opportunity presented itself.

By starting out in an entry level position in our call center, Jenny was able to get a wholistic view of what the credit union does. Now that she’s in the Information Technology department, she still refers back to her time taking calls when it comes to understanding how the back end affects member experience. She draws on this knowledge when she considers what seemingly small changes can affect our members.

Idaho Central takes pride in providing paths for every stage in our team members’ careers. We train our managers to create strength development plans for each of their team members and encourage them to meet their professional goals. There is an annual challenge to read business books and grow your learning hours by taking courses or shadowing other positions. Jenny took the opportunity to develop a plan and talk to her supervisors about where she wanted to go in her career path, and it’s taken her far!

Idaho Central is a top performing credit union in the country, and we give all the credit to our team members! We prioritize people over tasks and want to make sure our team members reach their full potential. While we work in a serious business, the Green Team enjoys working hard and playing hard. With great benefits, competitive pay, a positive culture, and the opportunity to build a career you love, it’s no wonder Idaho Central was named the Best Place to Work in Idaho! Learn more about available positions in your area and apply here.