• Jumpstart your Career as an Agent in ICCU’s Member Contact Center

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  • Moving Up the Ranks at Idaho Central

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  • Why You Should Work with the Green Team!

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  • Tips and Tricks to Help You Nail Your ICCU Interview

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  • Resume Tips for Your Idaho Central Job Application

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Careers

Jumpstart your Career as an Agent in ICCU’s Member Contact Center

Nov 29
2022
Idaho Central Credit Union is the premier credit union in Idaho that offers full-service locations throughout the northwest. Established in 1940, we have become the largest and fastest growing financial institution in the state of Idaho. For the last eleven years, ICCU has been named a Best Place to Work in Idaho, with the lastRead more

Idaho Central Credit Union is the premier credit union in Idaho that offers full-service locations throughout the northwest. Established in 1940, we have become the largest and fastest growing financial institution in the state of Idaho. For the last eleven years, ICCU has been named a Best Place to Work in Idaho, with the last two years holding steady in the #1 spot. We couldn’t have grown so successful, internally or externally, without our team members! We pride ourselves on focusing on our people, and everything else falls in line.

As an employer, ICCU offers competitive pay, amazing benefits, generous paid time off, and great retirement plans. We are a talent-based organization, and we are always looking for more talented individuals to help our members achieve financial success. The Member Contact Center, or MCC, is often the first place our team members start out in to gain credit union knowledge and learn what sets ICCU apart from other financial institutions. The MCC is the first point of contact when people call or chat in, and is responsible for establishing positive relationships with each member. Agents help our members with a variety of questions, from difficulties logging in to their online banking to questions about their business accounts. These agents deliver world-class service while showing empathy, accuracy, and problem-solving skills.

Idaho Central is known for its culture and the MCC is no different! Teams in the MCC usually consist of 12-15 people. Team meetings are held daily to handle credit union tasks and discuss current promotions. Keeping up team members’ engagement is a top priority! We strive for agents to work cohesively and feel a sense of belonging with their team. That’s why it’s important for teams within the MCC to create bonds and have fun through various team building activities, spirit weeks, and parties celebrating individual and company successes.

We want all of our team members to feel valued and invested in ICCU and our core values. By retaining talented team members, we ensure that skilled people are continuing to contribute to our mission. We want every agent to develop their skills and find fulfillment in their careers. Many of our team members start at entry level positions and have grown to hold leadership positions in a variety of departments. We often utilize our team members’ abilities and strengths to promote from within.

Aidan Dyer is one team member who began as a Member Contact Center Agent in 2018 before moving to another department and then back to the MCC as a supervisor. He got his base knowledge of products and services in the call center before discovering an interest in recruiting. After getting a position in the Recruiting department for almost two years, an opportunity to go back to the Member Contact Center as a supervisor arose and he jumped!

“MCC Agents are the Swiss Army Knife of the credit union,” said Aidan. “It’s a great way to get on board at ICCU, learn a little bit about everything, and find out what you would like your career path to be.”

Idaho Central is a top performing credit union in the country and we are growing quickly! We take pride in providing our team members with great benefits, a healthy work-life balance, career advancement opportunities, and that Green Team energy! There are a variety of positions available across the northwest. We encourage you to come find out why ICCU was voted the #1 Best Place to Work in Idaho by checking out our Careers page.

Careers

Moving Up the Ranks at Idaho Central

May 03
2022

Idaho Central has been named the Best Place to Work in Idaho… again! We are so proud to have been in the #1 spot seven times out of the last ten years. This is such a high honor, and we appreciate our team members who make our mission a success. As we expand, we areRead more

Idaho Central has been named the Best Place to Work in Idaho… again! We are so proud to have been in the #1 spot seven times out of the last ten years. This is such a high honor, and we appreciate our team members who make our mission a success. As we expand, we are looking for new talent to come on board and see what all the hype is about! There are many things that make ICCU such a positive place to build a career, but one thing that makes us stand out from other employers is our desire to offer career advancement opportunities.

Career advancement is about more than just a title change or salary increase. While every career path is different, Idaho Central wants to ensure that our team members have ample opportunity to increase their knowledge, develop their skills, and find fulfillment in the job they do every day. There are many different types of positions available at Idaho Central, from the back-office underwriting staff to the member-facing teller positions to the friendly faces greeting you at events. We want to utilize our team members’ abilities and strengths in the best way possible.

We have many team members who have started in entry level positions and have grown to positions in leadership in a variety of departments. Jenny Nelson is currently a Business Analyst Manager in our Information Technology department. She will celebrate seventeen years this June and has held many different positions during her time at ICCU. She began working in our Member Contact Center when there were only five team members in that department! That team has now grown to 176 Member Contact Center Agents throughout the state.

Over the years, Jenny has been a loan officer, a consumer underwriter, a consumer products manager, a lending project manager, and in home equity processing. She has seen Idaho Central grow to over 500,000 members and almost $9 billion in assets. With this enormous growth, she has seen some major changes to the credit union. She attributes her ability to wear many different hats and adapt professionally to having an open mind. She became an expert in each position she held, which allowed her to progress when the right advancement opportunity presented itself.

By starting out in an entry level position in our call center, Jenny was able to get a wholistic view of what the credit union does. Now that she’s in the Information Technology department, she still refers back to her time taking calls when it comes to understanding how the back end affects member experience. She draws on this knowledge when she considers what seemingly small changes can affect our members.

Idaho Central takes pride in providing paths for every stage in our team members’ careers. We train our managers to create strength development plans for each of their team members and encourage them to meet their professional goals. There is an annual challenge to read business books and grow your learning hours by taking courses or shadowing other positions. Jenny took the opportunity to develop a plan and talk to her supervisors about where she wanted to go in her career path, and it’s taken her far!

Idaho Central is a top performing credit union in the country, and we give all the credit to our team members! We prioritize people over tasks and want to make sure our team members reach their full potential. While we work in a serious business, the Green Team enjoys working hard and playing hard. With great benefits, competitive pay, a positive culture, and the opportunity to build a career you love, it’s no wonder Idaho Central was named the Best Place to Work in Idaho! Learn more about available positions in your area and apply here.

Careers

Why You Should Work with the Green Team!

Jan 11
2022

Idaho Central Credit Union is excited to be growing rapidly and we want you to come along for the ride! With 44 branches in Idaho, several business centers, and our recent expansion into Washington, our need for talented team members has increased. ICCU is an award-winning financial institution that values positivity, teamwork, and the supportRead more

Idaho Central Credit Union is excited to be growing rapidly and we want you to come along for the ride! With 44 branches in Idaho, several business centers, and our recent expansion into Washington, our need for talented team members has increased. ICCU is an award-winning financial institution that values positivity, teamwork, and the support of leadership. Working at Idaho Central is more than just a job, it’s an opportunity to make a difference. Let us tell you why ICCU was voted the #1 Best Place to Work in Idaho!

Competitive Pay

ICCU cares about its people and offers competitive pay for every position. Our team is constantly analyzing and adjusting our pay scale to exceed industry standards. We believe in taking care of our team members so they can better serve our members! Our mission is to help members achieve financial success and that extends to our team members.

Advancement Opportunities

As one of the fastest growing financial institutions in the Northwest, there are many opportunities for growth within the credit union. We hire talented individuals who we can see working here long-term. We encourage our team members to build a career path they love and provide the resources needed to advance beyond their current position. From the contact center, branch locations, IT, and other administrative roles, we prioritize retention and professional development.

Benefits

Idaho Central understands that employee benefits are a vital part of our team member’s health and well-being, and an important consideration when interviewing with potential employers. We offer medical, dental, and vision plans with ICCU covering over 85% of the premium. We also want to ensure that our team members have a healthy work/life balance and offer an employee wellness program, subsidized gym memberships, and tuition reimbursement. With 11 paid holidays, a matching 401K, pension, group life and disability insurance, business discounts on things like cell phone services, and wage advances on technology and exercise equipment, ICCU is committed to building a happy and healthy Green Team!

Culture

Idaho Central is dedicated to creating the best possible work environment to encourage our team members to achieve their professional and personal goals. We believe our key to success is the Green Team and we pride ourselves on having a clear mission, strong company values, and a lot of fun! As Idaho Central’s CEO, Kent Oram, says “culture eats strategy for breakfast.” Whether it’s a state-wide celebration for Hispanic Heritage Month, Santa coming to visit team member’s children, or walking with the Green Team in a local parade, Idaho Central puts its people first and is always looking for ways to connect with each other. Our energy is unmatched, and we are looking for more motivated and enthusiastic individuals to join us!

So, are you a hard-working, positive person who is ready to start a meaningful career at one of the top performing credit unions in the nation? If so, we want to talk to you! We have a variety of open positions in all regions. Why wait? Check out our current job openings and apply today!

Careers

Tips and Tricks to Help You Nail Your ICCU Interview

Nov 12
2021
Two men in job interview.

Idaho Central Credit Union is honored to have been named the #1 Best Place to Work in Idaho! We take pride in having a world-class team that makes a difference. While we are one of the top performing credit unions in the nation, we also prioritize our culture internally and take pride in taking careRead more

Idaho Central Credit Union is honored to have been named the #1 Best Place to Work in Idaho! We take pride in having a world-class team that makes a difference. While we are one of the top performing credit unions in the nation, we also prioritize our culture internally and take pride in taking care of our team members. We want to hire the best people we can to join our Green Team family! With these interview tips, you can learn how to put your strengths on display and make a good impression to the ICCU Recruiting Team.

Professional dress. Dressing in business professional attire is a safe bet for making a good first impression, regardless of the position you’ve applied for. Being dressed appropriately so that you feel confident and don’t have to fidget or mess with your outfit, will allow you to focus on the interview. Also, in today’s constantly changing environment, be aware of COVID restrictions. If the interview is being held online, still make sure to be dressed properly. If it is being held in person, your attire may need to include a mask. Be aware that a handshake or physical contact may not be appropriate.

Show up early. Interviewers like to see an individual who is applying for a job show up 10-15 minutes early. Being prompt and prepared is always a good sign of someone who actually wants to be there! If for any reason you are going to be late or unable to attend the interview, make sure to give the interviewer as much notice as possible. At ICCU, we have many locations, so make sure to check which physical location your interview will be held at and give yourself plenty of time to make it to the correct place.

Professional portfolio. Idaho Central’s job application process includes filling out a resume and including references, so there is no need to bring those to the interview. However, depending on the type of position you are applying for, you may want to bring examples of your work. A professional portfolio, relevant recommendation letters, or certain projects can give the interviewer helpful insight into your previous employment or experience.

Come prepared to talk about yourself! Our Recruiting Team wants to know about you and why you would be a good fit for the Green Team. Make sure to read the job description thoroughly before attending the interview. We have many different types of positions at ICCU, and we want to know how you, your goals, and your experience align with what we are looking for. We also want to know how ICCU can play a part in reaching your career objectives, so we encourage applicants to come with a list of questions about the job, the department, and the Credit Union. Recruiters are impressed when an applicant has done their homework before the interview and has taken an interest in ICCU. If you have made it to the interview, it means our recruiters have looked over your online application and have already taken an interest in you as well!

Lastly, come with a good attitude. We hope if you have had any personal experience with Idaho Central, that it has been with positive, upbeat team members. We take pride in having an optimistic outlook and want to find applicants who can match our energy!

After the interview, our recruiters would appreciate 5-7 business days to reach out to you one way or the other. Our Recruiting Team will contact you via email or phone call offering you the position or to let you know that we have decided to move forward with another applicant. Sometimes the email may be marked as spam or junk, so make sure to check all available folders.

Idaho Central is skilled at matching your talents, experience, and education with the hiring criteria of a certain position. We have locations throughout the Treasure Valley, Magic Valley, Eastern Idaho, and North Idaho with growth into Washington and Oregon, and are always looking to expand our team with motivated individuals. Check out our available career opportunities and let us show you why ICCU has been recognized as one of the Best Places to Work in Idaho for ten years in a row!

Careers

Resume Tips for Your Idaho Central Job Application

Jun 11
2021

What is the fastest way to stand out as a strong candidate for the job you’ve set your sites on? An impressive resume! Your resume is the first impression that employers have when deciding to take the next step in the interview process. Creating a resume that stands out to potential employers can seem likeRead more

What is the fastest way to stand out as a strong candidate for the job you’ve set your sites on? An impressive resume! Your resume is the first impression that employers have when deciding to take the next step in the interview process.

Creating a resume that stands out to potential employers can seem like a daunting task. Not to worry! With these simple tips, your resume will stand out and help the Recruiting team at ICCU understand everything they need to know about you.

Less is More

The first important tip for resume building is to remember that less is more! Job hunting can be stressful and time consuming, so there’s no need to waste energy on components that recruiters don’t focus on. The good news is that Idaho Central Credit Union does not require a cover letter for applications. Applicants will often include a blanket cover letter for all the jobs they are applying for, so our recruiters don’t put too much weight on something so generic.

While a cover letter isn’t required, we do suggest that you keep your resume to one page. When a particular position has a large applicant pool, our recruiters want to see all of the pertinent information listed on a neat and concise one-page outline. Make sure to have the most recent and relevant work experience listed first, with a description of job duties. Our team likes to see if the short snapshot of a current or previous position aligns with the job description of the position you’re applying for.

While one page is the recommendation, your resume should consist of meaningful information and have minimal blank space. Activities, clubs, and volunteer work is appropriate to include on a resume, especially if you’re new to the workforce or have limited experience.

References

Many times, applicants will list their references right on their resumes. During the application process for Idaho Central, however, there will be a separate field asking for your references. Our recruiters would like to see the space that may have been used for references utilized to tell us more about you!

Once you have gotten to the section where references are submitted, make sure to list individuals who have experience with you professionally. Family members and friends are not appropriate people to list when an employer is trying to get a sense of someone’s experience in a work setting.

Formatting

When skimming through multiple resumes, our recruiters want to see what makes you unique in an easy-to-read format. They’re skilled in matching the information on a resume to a specific job type, but they don’t want to have to go searching for the required education or experience.

A neat structure with applicable information goes a long way in getting our Recruiting team to notice an applicant. These simple tips will help you stand out:

  • Be consistent with simple headings and subheadings.
  • Use a readable font with a size of 10-12 points.
  • Make sure your contact information is accurate.
  • Have your listed email address something appropriate.
  • Colors and pictures aren’t a necessity

While flashy colors and bright pictures may be fun to add to your resume, Idaho Central recruiters just want to understand the information as effortlessly as possible!

Idaho Central Credit Union was voted the #1 Best Place to Work in Idaho and new job positions are always being posted around the state. Use these tips and click here to see if there is job description that aligns with your interests today!