While the world is getting more mobile, the importance of being able to do banking online is gaining more traction. However, the desire for personal contact is still present! Though we may be doing more and more digitally, we still like the availability of FaceTime, Skype, Zoom, or other video chatting capability. It’s natural. As people, we like to see people!
It’s hard to deny the benefits of having face-to-face contact with someone when it comes to your banking. VideoChat is our solution to bank face-to-face even when you are in a remote location, on the road, or on the go.
What is VideoChat?
With VideoChat from Idaho Central Credit Union, you can video chat with a live service agent through your mobile device or on desktop. It’s secure and easy to use. These agents can handle most calls such as loan requests, account opening, wire transfers, and any account questions you may have!
When is VideoChat available?
Our agents are available through VideoChat Monday through Saturday from 8am to 8pm MT. This service is available for hours that extend past our normal branch and call center hours. Our extended hours make it more convenient than ever to speak with a real person who knows how to help.
How does it work?
The first step is to make sure that you are a member of Idaho Central Credit Union. If not, you can learn how to get started here.
Second, make sure you have enrolled in eBranch. If you already have eBranch or have accessed your accounts through our app, you are already enrolled. If not, you can fill out the enrollment form here, or call us at 1-800-456-5067 to enroll over the phone.
Third, follow the directions for your device. You’ll find instructions for iOS and Android here. VideoChat is compatible with both, though getting started is unique to each device. Or, you can access VideoChat here on your desktop computer.
What are the capabilities of VideoChat?
You can do almost anything through VideoChat, including opening new accounts, applying for loans, adding joint owners or youth accounts, sending wire transfers, and get answers to account questions. If you are working on a document that needs a signature, you can sign right on the screen with your finger, and it is as if you were signing from a branch. If you have a photo ID or documents you want to add, the agent can send you a request to take a photo and you can add it right then, all within VideoChat.
The sound and visual resolution is very high. If you are somewhere you don’t want to be overheard, you can type in questions or answers. Once you open the call, no need to change the screen, everything is done within VideoChat. It may sound complicated, but it is surprisingly intuitive and simple. You can ask any question, whether it is about your account or a new product.
For personal accounts, you can open new checking accounts, savings accounts, youth accounts, CDs, IRAs, or Visa credit cards; or you can open personal loans including home loans, HELOCs, auto loans, RV loans, signature and secured loans, credit care programs, and student loans. The main things you can’t do through VideoChat are receive immediate paper cash or coins. Even then, you can request a check be mailed to you. Our agents can assist in English or Spanish. If you need help in another language, we use a third party service and can assist you by phone.
For businesses, you can open various business accounts including business checking, business savings, business CDs & SEPs, or business visa cards; or you can open various business loans including business term loans, business visa cards, SBA loans, commercial construction loans, commercial real estate, business lines of credit, and business microloans.